🛡️ 90-Day Satisfaction Guarantee
All of our products are backed by a 90-day satisfaction guarantee. If you're not completely satisfied with your results, we'll provide a full refund – no questions asked.
How to Request a Return
To request a return or refund:
- Email us at smilebro@gmail.com, quoting your order number and the reason for your request.
- We'll respond within 24 hours with return instructions.
- Once we receive your returned item, we'll process your refund within 3–5 working days.
Return Conditions
- You must request a return within 90 days of receiving your order.
- The product should be returned in reasonable used condition.
- Return postage costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.
Faulty or Incorrect Products
If you receive a faulty, damaged, or incorrect product, we'll either send you a replacement at no extra cost or issue a full refund.
Please contact us at support@smilebro.co and include your order number along with clear photos of the item you received.
Your Right to Cancel
Under the Consumer Contracts Regulations 2013, if you are purchasing as a consumer in the UK, you have the right to cancel your order within 14 calendar days of receiving your goods, without giving any reason. Any refund will be processed in accordance with your statutory consumer rights.